Shipping and Returns
Shipping Policy
We currently ship within the United States only.
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you’ll receive a confirmation email with tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout. Please note that delivery estimates are not guaranteed and may be affected by carrier delays beyond our control.
Returns Policy
We want you to feel confident in your purchase.
Returns are accepted within 30 days of delivery under the following conditions:
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The item must be unopened and unused, or
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The item is defective or damaged upon arrival
To be eligible for a return, items must be in their original packaging and in the same condition in which they were received.
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or damaged.
Non-Returnable Items
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Opened kits
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Used products
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Items returned after 30 days from delivery
How to Start a Return
To initiate a return, please contact us at info@impossiblescience.com with your order number and a brief explanation. If your return is approved, we’ll provide instructions for sending your item back.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Questions?
We are happy to help with any questions about shipping or returns. Please reach out to us at info@impossiblescience.com.